![]() ![]() Where did the issue occur? In the lobby (waiting area before the match) Which Legends were your squad mates using (if applicable)? Which Legend were you playing (if applicable)? DukfulĪre you using any software with an overlay? No Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. What is your gamertag/PSN ID/EA Account name? Dukful Information, Guides and Announcements for the EA app.The "Close Client During Game" feature may make your game run faster, but you'll spend more time loading the end-of-game screen.You can turn it on from the client settings by clicking the cog icon at the top right of your screen. Both larger and smaller resolutions may impact performance. ![]() Under Client / General, use the "Restore Defaults" button to ensure the client is running at the default size.Make sure you're using up-to-date drivers for your video card.There are a few things you can do to improve performance: We will continue to optimize the client to ensure players who are able to run the legacy client smoothly are able to do so in the updated client as well. ![]() Currently we’re seeing worse than normal performance on low-end machines running the updated client. My computer is a lower-end machine, and the updated client is running really slowly! If you experience this, going to your task manager by CTRL+ALT+DELETE and manually closing the LeagueClient.exe process should fix this issue. ![]() We’re aware of an issue that causes LeagueClient.exe from terminating properly upon exiting the game. If I try to open the game again I get the message "Another instance is running" This is just a visual bug-restart the client and you'll see it on your profile! After I close League, the LeagueClient.exe is still running and takes a while before it terminates. The XP boost I purchased is not appearing on my account If you prefer not to change your settings, the game will still capture correctly when it launches this issue is contained to the updated client. Also make sure you’re using the correct streaming software version for your computer, as compatibility issues may prevent the client from being captured correctly. If your streaming software is configured using Game Capture settings, change your settings to Window Capture or Desktop Capture depending on which works best for you. The updated client is rendered differently from the legacy client on most graphics cards, so it may not show up on all streaming software depending on your settings. The updated client is not captured when I stream Honor is still being counted, and any badges you have should still appear in the loading screen and the end-of-game screen. There’s currently an issue which can prevent honor badges from appearing in your profile and during champion select. Honor is missing from my profile/champion select screen Go to C:\Riot Games\League of Legends\ and delete LeagueClient.exe.Please re-install League alpha client to try again."įollow these steps to resolve this error: I received the following error: "LCU has encountered a problem. To help prevent future crashes, uninstall all League of Legends files from your computer and start a fresh install. The updated client shares files with the legacy client, so if you uninstall one it will affect the other. If you uninstall or reinstall the updated client, you may experience more frequent crashes. Note: You will need to be signed in to submit this ticket! The game keeps crashing after reinstalling the updated client. Submit your logs by creating a ticket, and let us know the details about where your performance is suffering the most. This will compact all the necessary logs into a zipped file. Thanks for your help! How do I submit logs for the updated client?ĭownload and run the Hextech Repair Tool and turn on "Gather System & LoL Logs". These reports go directly to the team working on the updated client and help us track down and eliminate bugs much more quickly. If you encounter an issue that’s not listed here, please use the bug icon that’s at the bottom of your friends list. Before we dig in: if you encounter any issues in the updated client, your first step should be to restart the client. ![]()
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